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Returns and complaints

Withdrawal from the contract

  1. A customer who has concluded a distance contract has the right to withdraw it within 14 days without giving a reason, counting from the date of delivery of the Goods (i.e. taking the Goods into possession by the Customer or a third party designated by him, other than the carrier). To meet this deadline, a statement sent to the Service Provider before its expiry.
  2. In the event of withdrawal from a distance contract, the contract is considered null and void. What the parties have declared is returned unchanged, unless the change was necessary within the ordinary course of business.
  3. The reimbursement should take place immediately within 14 days from the day on which the withdrawal from the contract occurred. The goods should be returned to the address provided by the Service Provider.
  4. The Customer bears the costs of returning the Goods in accordance with the carrier's price list, with the help of which returns are made to the Service Provider.
  5. The reimbursement is made using the same payment method that was used by the Customer in the original transaction, unless the Customer expressly agreed otherwise. In the case of electronic payments, the Customer agrees to the reimbursement of the payment to the bank account, the number of which he is obliged to provide at the Service Provider's request, related to the withdrawal procedure.
  6. The Service Provider has the right to withhold the reimbursement until receipt of the Goods or providing the Service Provider with proof of its return, whichever occurs first.

Complaints procedure

  1. The basis and scope of the service provider's liability to the Customer who is a natural person who purchases the Product for purposes not related to professional or business activity, for non-compliance of the Product with the Sales Agreement are specified in particular by the Act on specific terms of consumer sales and the amendment to the Civil Code of July 27, 2002 (Journal of Laws No. 141, item 1176 as amended).
  2. Notifications of the Product's non-compliance with the Sales Agreement and the relevant request may be made, in particular, via e-mail to the following address: info@cnc71.com or in writing to the following address: CNC71 Stanisław Stadniczenko, ul. Brochowska 6, 52-116 Iwiny
  3. When it is possible and necessary to assess the Product's non-compliance with the contract, it should be delivered to the following address: CNC71 Stanisław Stadniczenko, ul. Brochowska 6, 52-116 Iwiny
  4. The Seller will respond to the Customer's request immediately, no later than within 14 days. The response to the complaint is sent to the address provided by the Customer or in another manner provided by the Customer.
  5. In the case of Products also covered by the warranty, the Service Provider informs that the warranty for the consumer goods sold does not exclude, limit or suspend the buyer's rights resulting from the non-compliance of the goods with the contract.
  6. The Customer loses the rights due to the non-compliance of the Food Product with the Sales Agreement, if he does not notify the Seller about it immediately after finding the Product non-compliance with the Sales Agreement.
  7. Each customer has the option of using out-of-court complaint and redress procedures. The mode of these procedures and their rules are available at the offices or on the websites of entities authorized to do so. The list of entities entitled to out-of-court dispute resolution is available on the website of the Office of Competition and Consumer Protection at http://www.uokik.gov.pl/spory_konsumenckie.php. A customer wishing to submit a complaint may do so via the EU ODR online platform http://ec.europa.eu/consumers/odr/.

Return form: download (PDF)

Complaint form: download (PDF)

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