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Terms and conditions

§ 1 Definitions

  1. Website / Online Store - website in the domain www.cnc71.com, the rights to which are vested in the Seller;
  2. Seller / Service Provider - CNC71 SP. Z O.O. ul. Mikołaja Reja 110 / H-30, 55-010 Smardzów, NIP: 8961610531, REGON: 521143880, KRS: 0000950425;
  3. User - a natural person with full legal capacity who uses the Website's Services;
  4. Registration - the process of creating an Account by the User via the registration form;
  5. Service - a service provided electronically consisting in sending and receiving data via public ICT systems at the individual request of the User, without the simultaneous physical presence of the parties;
  6. Parties - Seller and Buyer or Service Provider and User;
  7. Account - a part of the Website assigned to a given Customer, by means of which the Customer may perform specific actions within the Website;
  8. Customer / Buyer - a natural person, legal person or organizational unit without legal personality, with full legal capacity, which uses the Website, including the Consumer;
  9. Consumer - a natural person concluding a Sales Agreement in the scope not directly related to its business or professional activity;
  10. Client Entrepreneur with Consumer Rights (KPPUK) - a natural person concluding a contract directly related to his business activity, when the content of the contract shows that it does not have a professional nature for him, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity;
  11. Entrepreneur - a natural person, legal person or organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf and performing a legal transaction directly related to its business or professional activity.
  12. Sales Agreement - a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Buyer;
  13. Agreement for the provision of electronic services - Agreement for the provision of Services concluded between the Service Provider and the User via the Website;
  14. Goods - goods offered in the Online Store by the Seller;
  15. Regulations - these regulations;

§ 2 General provisions

  1. These terms of use of the Website www.cnc71.com define the terms of the Service Provider's provision of the Website Service, in accordance with the provisions of the Act of July 18, 2002 on the provision of electronic services, including the rules of using the Website, the scope of the Service Provider's liability and the rules of complaint procedure, as well as regulating issues related to running an online store.
  2. The Online Store sells goods via the Internet.
  3. If the User does not accept the provisions of the Regulations, he should immediately stop using the Website.
  4. The User is obliged to read the Regulations before concluding the Sales Agreement.
  5. The user is obliged to comply with the provisions of the Regulations.
  6. The Regulations are made available to the User free of charge via the Website in a form that enables its acquisition, playback and recording of the Regulations.
  7. The User may contact the Service Provider at the following e-mail address: info@cnc71.com or by phone number: +48 889 490 497 or use the contact form provided in Service.

§ 3 Terms of use of the Website

  1. The use of the Website is possible provided that the IT system used by the User meets the following minimum technical requirements:
    1. computer or mobile device with Internet access,
    2. access to e-mail,
    3. Internet browser Internet Explorer version 11 or newer, FireFox version 28.0 or newer, Chrome version 32 or newer, Opera version 12.17 or newer, Safari version 1.1. or newer, enabling cookies and JavaScript in the web browser.
  2. Using the Website means any activity of the User that leads to the User becoming familiar with the content of the Website.
  3. The user is obliged in particular to:
    1. not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,
    2. using The Website in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
    3. not to take actions such as: sending or posting unsolicited commercial information (spam) on the Website,
    4. use the Website in a way that is not inconvenient for other Users and for the Service Provider,
    5. to use any content posted on the Website only for personal use,
    6. use the Website in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the network.
  4. The Service Provider reserves the right to temporarily suspend the operation of the Website, in particular due to the need to repair the system.
  5. The content and graphics on the Website are protected by copyright and may be the property of the Service Provider. It is forbidden to copy and distribute them, use them for commercial purposes or post them on other websites without the consent of the Service Provider.
  6. All Goods and names mentioned are used for identification purposes only and may be registered trademarks of the Service Provider.
  7. The use of the content on the Website by the User without the consent of the Service Provider may entail civil and criminal liability for infringement of intellectual property rights.
  8. The use of electronically supplied services involves the risk of infecting the IT system with unwanted software, including software whose sole purpose is to cause damage.

§ 4 Services

  1. Through the Website, the User has access to the following Services:
    1. making purchases via the Website,
    2. creating an Account that allows you to save the history of your orders and modify data,
    3. viewing content and photos made available on the Website,
    4. viewing the Goods and opinions on the Goods,
    5. use the contact form available on the website,
    6. use the chat provided on the site.
  2. The conclusion of the contract for the provision of Services takes place at the time of each commencement of the use of individual Website Services by the User.
  3. Termination of the contract for the provision of Services takes place upon each end of the use of the Website's Services by the User.
  4. The Seller enables the use of free services via the Website, which are provided by the Seller 24 hours a day, 7 days a week.
  5. The purchase service is available both for people who have an Account and without the need to create an Account.
  6. The service of maintaining an Account in the Online Store is available after registration. Registration takes place by completing and accepting the registration form available on the website. The contract for the provision of the service consisting in maintaining an Account in the Online Store is concluded for an indefinite period and is terminated when the Customer sends a request to delete the Account.
  7. The Service Provider reserves the right to:
    1. withdrawal of certain Goods from sale,
    2. changes in prices and quantities of Goods in the online store,
    3. introducing new Goods in the online store,
    4. conducting promotional campaigns for individual Goods.

§ 5 Conclusion of the Sales Agreement

  1. All Goods available in the Online Store are free from physical and legal defects and have been legally placed on the Polish market.
  2. The Sales Agreement is concluded in Polish, in accordance with the Regulations.
  3. The conclusion of the contract of sale takes place upon receipt by the Buyer of the confirmation of the order.
  4. The Goods displayed in the Online Store do not constitute an offer, but an invitation to conclude a Sales Agreement with the content consistent with the provisions of these Regulations.
  5. By the Purchase Agreement, the Seller undertakes to transfer to the Buyer the ownership of the Goods covered by the order and deliver them to him, and the Buyer undertakes to collect the Goods covered by the order and pay the Seller the price.
  6. All Goods sold in the Online Store are brand new.
  7. In order to make purchases, please fill in the purchase form. Providing personal data in the form is necessary for the conclusion and performance of the Sales Agreement. In order to place an order, the Goods must be selected both in terms of type and quantity. Each of the selected Goods should be added to the basket using the appropriate button. After completing the entire order, go to the basket and continue the ordering process. In the next steps, the Buyer chooses the method to deliver the Goods and the payment method. At the last stage, the User is informed about the total value of the selected Goods and delivery costs, as well as about placing an order with the obligation to pay.
  8. The condition for placing an order is acceptance of the Regulations and the Privacy Policy by checking the appropriate box in the form.
  9. Orders in the online store can be placed 7 days a week, 24 hours a day.
  10. Each order placed by the customer is confirmed by e-mail with information about its acceptance. The conclusion of the Sales Agreement takes place upon receipt by the User of information about the acceptance of the order. If you do not receive the confirmation within 3 working days, please contact us by e-mail or telephone.
  11. In the event that the data provided in the form is incomplete and it will not be possible to complete the order, the Seller will contact the Buyer to complete this data.
  12. Goods are shipped to the customer within 2 business days. We supplement our inventory on an ongoing basis by producing the elements we sell. In the event of production shortages, the delivery of the ordered Goods may take up to 14 business days.
  13. If extraordinary circumstances occur that prevent the delivery within the period specified in point 12 The Seller will contact the Buyer to arrange a new contract date or to refund the money.
  14. The Seller reserves the right to introduce loyalty programs, promotions and contests, the rules of which will be each time regulated in separate documents presented on the Website.
  15. The Seller also presents individual services on the Website. In order to order the service and its implementation, please contact us by e-mail or telephone for a quote and ordering the service.

§ 6 Deliveries

  1. The Seller delivers the Goods within the territory of the Republic of Poland and outside the Republic of Poland.
  2. Shipping costs are covered by the Buyer.
  3. The buyer provides the following delivery methods
    1. delivery in Poland via Inpost Courier with prepayment and Inpost Courier with cash on delivery,
    2. delivery outside Poland via DPD courier.
  4. The cost of delivery is determined separately for each delivery country. To find out the cost of delivery, add the product to the cart and select the country of delivery.
  5. Shipment of the Goods takes place from Monday to Friday.
  6. The goods are delivered within 3 to 14 working days from the date of receiving the payment.
  7. If the Buyer fails to collect the Goods, he is obliged to cover the costs of returning the Goods to the Seller, i.e. the costs of return shipment.
  8. If the Seller is informed about the request for a re-shipment, the Buyer will bear the costs.
  9. The Seller may reserve the re-shipment of the Goods only after the Buyer pays the costs of return shipment and the costs of re-shipment.
  10. If the Buyer fails to collect the Goods, the Seller will request the Buyer to perform the contract, i.e. pay the price and cover the additional costs incurred by the Seller, i.e. the costs of return shipment to the Seller and the cost of re-shipment. After the expiry of the deadline set by the Seller, the Seller may withdraw from the concluded sales contract and claim reimbursement of the incurred costs by way of compensation.

§7 Payment terms and methods

  1. The prices on the website are given in Polish zlotys and include VAT.
  2. The prices on the website do not include shipping costs.
  3. The price given next to the goods is binding at the time of placing the order by the Buyer.
  4. The seller provides the following payment methods:
    1. online payment via Shoper Payments
    2. online payment via a payment card through the Shoper Payments system
    3. payment via PayPal;
    4. payment via traditional transfer;
    5. cash on delivery.
  5. In the case of selecting the payment referred to in sec. 4 pts and the entity providing online payment services in the field of fast transfers is Blue Media S.A.
  6. In the case of selecting the payment referred to in sec. 4 pts b the entity providing online payment services in the field of card payments is Blue Media S.A. Types of supported payment cards: Visa, Visa Electron, Maestro, MasterCard, MasterCard Electronic.
  7. In the case of selecting the payment referred to in sec. 4 pts c The Seller adds a commission payable to the payment operator. The amount of the commission each time appears next to the value of the basket. In the event of withdrawal from the contract, the Seller shall not reimburse the Buyer for the commission costs.
  8. In the case of selecting the payment referred to in sec. 4 pts d, the transfer should be made to the following data: CNC71 SP. Z O.O. ul. Mikołaja Reja 110 / H-30, 55-010 Smardzów, bank number: PL 47 1140 2004 0000 3002 8213 4881, with the order number in the title.
  9. The buyer who did not make the payment when executing the order or who chose the method of payment by traditional transfer, is obliged to make the payment within 7 days from the date of concluding the Sales Agreement. After this deadline is exceeded, the Seller will set an additional payment date for the Buyer. The information about the additional payment deadline also includes information that after the expiry of this deadline, the Seller will withdraw from the Sales Agreement. In the event of the ineffective expiry of the second payment deadline, the Seller will send the Buyer by e-mail a declaration of withdrawal from the contract pursuant to art. 491 of the Civil Code.
  10. If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the payment card of the Ordering Party.

§8 Complaint (Warranty for defects in the Goods)

  1. The Seller is liable to the Consumer if the item sold has a physical or legal defect, in accordance with art. 556 of the Civil Code.
  2. In the event of revealing a defect in the Goods, the Consumer may:
    1. submit a declaration of price reduction or withdrawal from the Agreement, unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a non-defective one or removes the defect or
    2. instead of the removal of the defect proposed by the Seller, demand that the item be replaced with a non-defective one, or instead of replacing the item, demand that the defect be removed, unless it is impossible to bring the item into compliance with the contract in a manner chosen by the Consumer or would require excessive costs compared to the method proposed by the Seller .
  3. The consumer cannot withdraw from the Agreement if the defect is irrelevant.
  4. The consumer must submit a warranty claim to the Seller within one year from the date of detection of the defect being the basis for the warranty.
  5. The Seller is liable under the warranty if a physical defect is found within two years from the date of taking actual possession of the item by the Consumer.
  6. The Seller may refuse to satisfy the Consumer's request to replace the Product with a Product free from defects or to remove the defect if it is impossible to bring the defective Product into compliance with the Sales Agreement in the manner chosen by the Consumer or in comparison with the second possible way to bring it into compliance with the Sales Agreement would require excessive costs. The costs of repair or replacement are borne by the Seller.
  7. Complaints should be submitted by submitting a declaration by traditional mail or by e-mail.
  8. A complaint may be submitted on the complaint form, attached as Appendix 2 to these Regulations, or on a different template containing all the essential elements of the complaint statement.
  9. The goods covered by the complaint should be properly secured, packed together with the complaint form and proof of purchase (e.g. invoice, printout confirming the order, printout from the bank account) and sent or delivered to the following address: CNC71 SP. Z O.O. ul. Mikołaja Reja 110 / H-30, 55-010 Smardzów.
  10. Within 14 days from the date of receipt of the defective Goods, along with the complaint form and proof of purchase, the Seller is obliged to consider the complaint. In the event of ineffective expiry of this period, the Consumer's request is considered justified.
  11. The costs of delivery of the defective Goods are borne by the Seller
  12. Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Goods towards the Buyer who is not a Consumer is excluded. This exemption also applies to KPPUK.

§9 The right to withdraw from the contract

  1. The consumer and KPPUK who concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring additional costs, except for the costs of transporting the returned Goods to the Seller.
  2. The deadline specified in sec. 1 is counted from the date of taking possession of the item by the Consumer or KPPUK, a third party designated by him or the person to whom the parcel was successfully delivered to the address of the Consumer or KPPUK. To meet this deadline, it is enough to send a statement before its expiry.
  3. In order to withdraw from the contract, the Consumer or KPPUK may make a statement on their own or use the model withdrawal declaration, which is attached as Annex 1 to the Regulations.
  4. The consumer or KPPUK may also use the withdrawal form referred to in art. 12 sec. 1 point 9 of the Act of May 30, 2014 on consumer rights.
  5. The declaration of withdrawal from the contract may be submitted in electronic form via e-mail: info@cnc71.com or in paper form and sent to the following address: CNC71 SP. Z O.O. ul. Mikołaja Reja 110 / H-30, 55-010 Smardzów.
  6. The Seller, upon receipt of the declaration of withdrawal from the contract by the Consumer or KPPUK will send to the Consumer's e-mail address or
    KPPUK confirmation of receipt of the declaration of withdrawal from the contract.
  7. The consumer or KPPUK is responsible for the decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
  8. The Seller, within 14 days from the date of receipt of the declaration of withdrawal from the Agreement, returns to the Consumer or KPPUK the payments made by him, with the exception of the basket to deliver the returned Goods.
  9. If the Consumer or KPPUK has chosen a different method of delivery of the Goods than the cheapest method offered by the Seller, the Seller is not obliged to reimburse the additional costs incurred by the Consumer or KPPUK.
  10. The consumer or KPPUK who withdrew from the Agreement is obliged to return the Goods within 14 days from the date on which the withdrawal took place. To meet the deadline, it is enough to return the Goods before the deadline.
  11. The Seller shall refund the payment using the same method of payment as used by the Consumer or KPPUK, unless the Consumer or KPPUK agrees to a different method of return, and this method will not involve the Consumer or KPPUK at any cost. 
  12. The Seller may withhold the reimbursement of payments received from the Consumer or KPPUK until the item is returned or until the Consumer or KPPUK provides proof of its return, depending on which event occurs first, unless the Seller has offered to pick up the item himself from the Consumer or KPPUK.
  13. The costs of returning the Goods are borne by the Consumer or KPPUK.
  14. The seller does not accept returns sent cash on delivery.
  15. At the same time, we would like to inform you that the right to withdraw from a distance contract does not apply in the event that the subject of the service is a non-prefabricated item, manufactured according to the specifications of the Consumer or KPPUK or serving to satisfy his individual needs and in other cases referred to in art. . 38 of the Act of May 30, 2014 on consumer rights.

§ 10 Personal data protection

  1. Customers' personal data will be processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 / EC (General Data Protection Regulation).
  2. When concluding a Sales Agreement, by selecting the appropriate checkbox, the Customer provides the Seller with his personal data in order to perform the Sales Agreement (including the performance of the Sales Agreement, delivery of the Goods, consideration of complaints and return of the Goods sold to the Customer by the Seller in accordance with the Sales Agreement, payment for the Goods sold to the Customer by the Seller in accordance with the Sales Agreement).
  3. Detailed information on the protection of personal data, including the administrator of personal data, the purposes and grounds for processing Users' personal data, the transfer of Users' personal data to third parties, information about the need to provide personal data by Users, the period of storage of Users' personal data, rights related to the processing of Users' personal data can be found in the Privacy Policy tab.

§ 11 Liability of the Service Provider

  1. The Service Provider is not responsible for the User's damages resulting from:
    1. incorrect or inconsistent with the Regulations of using the Website
      by the User;
    2. User hardware failure;
    3. acts or omissions of the Users.
  2. In the event of suspicion that the password may be disclosed to third parties, the User undertakes to immediately change the login details, in particular the password, or contact the Service Provider for this purpose
  3. The User bears full responsibility for violating the law and causing damage caused by their actions on the Website.
  4. The User may submit a complaint to the Seller in connection with the use of free Services provided electronically by the Service Provider. Complaints in this regard may be submitted in electronic form and sent to the e-mail address info@cnc71.com .
  5. In the complaint, the User should include a description of the problem which is the subject of the complaint. The Service Provider shall immediately, but not later than within 14 days, consider the complaint and provide the User with a reply.

§ 12 Final provisions

  1. In matters not covered by these Regulations, the relevant provisions of the Civil Code, the Act of May 30, 2014 on consumer rights and the Act of July 18, 2002 on the provision of electronic services as well as other generally applicable provisions of law shall apply.
  2. These Regulations are valid from August 11, 2014
  3. The Seller reserves the right to amend the Regulations for important reasons. The Seller shall inform the customers about each amendment to the Regulations by posting information about the amendment to the Regulations on the home page by the Service Provider. Users who have a User Account will be additionally notified by the Service Provider by sending them to the address e-mail, indicated by them in the registration form, information containing information about changes to the Regulations.
  4. The amendment to the Regulations comes into force within 7 days from the date of publication on the Website.
  5. Orders placed and not fulfilled before the effective date of the new Regulations shall be governed by the provisions of the Regulations in force at the time of placing the order. The consumer may, however, consider the previously applicable Regulations to be less favorable than the current ones and may inform the Seller about the selection of the current Regulations as binding.
  6. In the case of contracts concluded before the amendment to the Regulations, the Regulations in the version in force on the date of the Agreement shall apply.
  7. The provisions of these Regulations are not intended to infringe any Consumer's rights.
  8. In the event of non-compliance of these provisions with generally applicable law, the provisions of law shall prevail.
  9. The consumer has the option of using the following out-of-court redress and complaint handling methods:
    1. the possibility of requesting an out-of-court resolution of consumer disputes under the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823), i.e. . to the Provincial Inspector of Trade Inspection in Katowice;
    2. applying for the case to be examined by the Permanent Consumer Arbitration Court operating at the appropriate Provincial Inspectorate of Trade Inspection;
    3. asking the Municipal Ombudsman for Consumer Rights for help in protecting the interests and rights of Consumers. Free assistance to Consumers in the protection of their rights and interests is also provided by social organizations, such as the Association of Polish Consumers.
  10. The law applicable to any disputes arising from these Regulations is Polish law.
  11. Users who are Consumers have the option of an out-of-court complaint and redress procedure before the Permanent Consumer Arbitration Court at the Provincial Inspector of Trade Inspection in Poznań. Information on how to access the above-mentioned mode and procedures for resolving disputes can be found at the following address: www.uokik.gov.pl, in the tab "Settlement of consumer disputes". Users who are Consumers also have the option of using the EU ODR internet platform, available at the internet address: ec.europa.eu/consumers/odr. Seller's e-mail address: info@cnc71.com
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